Wajusoft | PeopleJoy
Q2 | 2024
Responsive web app
Student Loans
1 Product designer
1 Product manager
3 Software engineers
PeopleJoy’s platform is a fast growing one and coming into 2024, one of the major goals of the company for the year was to scale 10x and we were excited about this. However, the 10x Growth plan we were looking forward to comes with its challenges. In order to lift a significant portion of the burden our Customer Service Representatives currently carry in responding to calls booked by our users, and also putting into consideration the fact that we are expecting a lot more users to come on board, a whole lot of system optimization is required.
I led design efforts at the tech team and in one of our brainstorming workshops, our tech lead came up with an idea to refine the existing help section on our portal in a way that it provides our users with answers and solutions to the possible questions that may be motivating them to book calls.